Latest Properties
Apartment User Guide (Part 1)
Apartment User Guide – Living Comfortably & Safely with JHouse
ABOUT THIS GUIDE
Welcome
Welcome to your new home.
This Apartment User Guide is prepared by JHouse to support you in settling in comfortably and safely. It brings together practical guidance for everyday living and common situations you may encounter while staying in your apartment.
What this guide is for
This guide helps you:
- Use the apartment correctly and safely
- Know what to do first when common issues happen
- Understand when to contact JHouse for support
What this guide does NOT replace
This guide is for general reference only. It does not replace:
- Official building rules or regulations
- Equipment manuals from manufacturers
- Emergency services (electricity, water, medical, fire)
In urgent situations, always prioritize personal safety and contact emergency services first.
How to use this guide
You do not need to read this guide from beginning to end.
Each section is designed so you can:
- Open the right page
- Take the right action
Look for these headings throughout the guide:
- ⚠️ What to do now
- 🚫 What not to do
- 📞 When to contact JHouse
These markers are there to help you make clear decisions, avoid unnecessary risks, and know when professional support is needed.
Note: This guide provides general usage and safety guidance. It does not replace building regulations, official manuals, or emergency instructions.
1. ADMINISTRATIVE PROCEDURES & TEMPORARY RESIDENCE
What usually happens
Many tenants are unsure:
- Whether temporary residence registration is required
- Who is responsible for the registration process
This often leads to concerns about possible administrative fines.
⚠️ What to do now
- Provide the required personal information and documents to JHouse as requested
- Inform JHouse as soon as you move in
JHouse will coordinate with the landlord and relevant parties to support the registration process where applicable.
🚫 What not to do
- Do not ignore temporary residence registration requirements
- Do not submit incorrect or incomplete information
📞 When to contact JHouse
Contact JHouse immediately if:
- You have just moved in
- There is any change in occupants (additional residents, guests staying long-term, or someone moving out)
Prompt communication helps avoid unnecessary issues and ensures compliance with local regulations.
2. BASIC APARTMENT USAGE
This section provides general guidance for using essential utilities and appliances in your apartment. Specific layouts and equipment may vary between properties.
2.1. Electricity – Water – Gas – Water Heater
What usually happens
- Tenants are unsure where the main switch or shut-off valves are located
- Uncertainty about how to turn systems on or off safely, especially during emergencies
⚠️ What to do now
- Take note of the location of:
- The main electricity switch
- Water shut-off valves
- Gas valve (if applicable)
- Use appliances and utilities only as intended
- Turn off electricity, water, or gas if you notice leaks, unusual smells, or abnormal operation
🚫 What not to do
- Do not overload electrical outlets
- Do not force switches or valves
- Do not adjust or modify technical settings without guidance
2.2. Air Conditioner – Washing Machine – Stove – Cooker Hood
What usually happens
- Appliances do not work as expected
- Air conditioners are not cooling properly
- Washing machines stop mid-cycle or display error signals
⚠️ What to do now
- Use appliances according to basic operating instructions
- Keep filters and vents clear and clean
- Stop using the appliance if you notice:
- Unusual noises
- Strong odors
- Error indicators
🚫 What not to do
- Do not dismantle or repair appliances on your own
- Do not change wiring, plumbing, or gas connections
- Do not continue using an appliance that appears unsafe
📞 When to notify and who to contact
- Notify the landlord or building management first if a technical or safety issue occurs
- You should contact JHouse if:
- You are unsure who to notify first
- The issue is not being resolved, or communication is unclear
- You need support in coordination
Important notice
Tenants must not dismantle, modify, or repair any technical systems or appliances without approval.
All technical inspections and repairs should be handled by the landlord, building management, or authorized service providers, with JHouse supporting coordination when needed.
3. INTERNET – TV – ROUTER
What usually happens
- The internet connection is lost
- Wi-Fi signal is weak or unstable
- Tenants are unsure how to reset the modem or router
⚠️ What to do now
- Check that the power supply is on
- Ensure cables are properly connected
- Restart the modem or router according to the basic instructions provided
🚫 What not to do
- Do not reset the modem or router if you are unsure
- Do not change technical settings or network configurations
- Do not disconnect cables unnecessarily
📞 When to notify and who to contact
- Notify the internet service provider, landlord, or building management as applicable if the issue persists
- You should contact JHouse if:
- You are unsure who to notify first
- The issue is not being resolved, or communication is unclear
- You need support in coordination
4. COMMON ISSUES & TROUBLESHOOTING
If a situation feels unsafe, prioritize personal safety first. Do not attempt to fix technical problems beyond basic, safe actions.
4.1. Power Outage
Signs
- No electricity in part or all of the apartment
- Lights or appliances suddenly stop working
⚠️ What to do now
- Check whether the outage affects only your unit or the whole building
- Check the main electricity switch or circuit breaker
- Turn off sensitive appliances if the power is unstable
🚫 What not to do
- Do not force switches or breakers
- Do not handle exposed wiring
📞 When to notify and who to contact
- Notify the building management or landlord first
- Contact JHouse if you are unsure who to notify, or if the issue is not being resolved
4.2. Water Leakage
Signs
- Water is pooling on the floor
- Damp walls, ceilings, or dripping sounds
⚠️ What to do now
- Turn off the water shut-off valve if accessible
- Move personal items away from the affected area
🚫 What not to do
- Do not ignore ongoing leaks
- Do not dismantle plumbing fixtures
📞 When to notify and who to contact
- Notify the landlord or building management immediately
- Contact JHouse for coordination if communication is unclear or delayed
4.3. Air Conditioner Not Cooling
Signs
- The air conditioner is running but not cooling
- Weak airflow or unusual noises
⚠️ What to do now
- Check that doors and windows are closed
- Clean visible filters if instructed and safe to do so
- Turn off the unit if abnormal noises occur
🚫 What not to do
- Do not dismantle or open the unit
- Do not continue using the unit if it appears unsafe
📞 When to notify and who to contact
- Notify the landlord or building management of a technical inspection
- Contact JHouse if coordination support is needed
4.4. Clogged Toilet
Signs
- Slow drainage
- Water rises when flushed
⚠️ What to do now
- Stop flushing immediately
- Use basic tools provided, if available and safe
🚫 What not to do
- Do not force flushing
- Do not use strong chemicals
📞 When to notify and who to contact
- Notify the landlord or building management
- Contact JHouse if the issue persists or responsibilities are unclear
4.5. Gas Smell or Unusual Odors
Signs
- Smell of gas
- Strong or unfamiliar odors
⚠️ What to do now
- Turn off the gas valve immediately (if safe to do so)
- Open windows and doors
- Leave the area if the smell is strong
🚫 What not to do
- Do not use electrical switches or open flames
- Do not stay inside if you feel unsafe
📞 When to notify and who to contact
- Contact emergency services or the gas provider immediately if there is danger
- Notify the landlord or building management
- Contact JHouse afterward for coordination and support (if any)
Safety principle
When there is any risk to personal safety, always prioritize people over property.
