Apartment User Guide – Living Comfortably & Safely with JHouse

5. SAFETY & FIRE PREVENTION

Fire safety is a shared responsibility. Always follow the building’s official fire safety regulations and instructions.

Key safety information

Make sure you are familiar with the location of:

• Fire extinguishers
• Emergency exits and evacuation routes

Knowing these locations in advance can save valuable time in an emergency.

⚠️ What to do if there is a fire or smoke

• Stay calm and prioritize personal safety
• Alert people nearby if safe to do so
• Follow the building’s evacuation procedures
• Use stairs, not elevators

Leave the building as directed by building management or emergency services

🚫 What not to do

• Do not block emergency exits or corridors
• Do not use elevators during a fire
• Do not attempt to fight a fire unless it is small and you have been trained to do so

📞 When to notify and who to contact

• Contact emergency services and building management immediately in case of fire or smoke
• After you have ensured your personal safety, you may contact JHouse if:
• You need support in coordination
• You require assistance in communication or follow-up

 

6. SAFETY DURING HEAVY RAIN & STORMS

Severe weather can affect safety, electricity, and water systems. Always prioritize personal safety during storms.

What usually happens

• Strong winds
• Localized flooding
• Unstable or flickering electricity

⚠️ What to do now

• Close all windows, doors, and balcony areas
• Secure or bring inside any loose items on balconies
• Unplug non-essential electrical devices if power is unstable
• Stay informed through building management announcements, if available

🚫 What not to do

• Do not stand near glass windows or balcony doors
• Do not touch electrical switches or outlets with wet hands
• Do not attempt to fix electrical issues in wet conditions

📞 When to notify and who to contact

• Notify the landlord or building management if storm-related damage occurs
• Contact emergency services if there is immediate danger
• You may contact JHouse after ensuring personal safety if:
  • You need support in coordination
  • Communication or follow-up is unclear

 

7. BUILDING / NEIGHBORHOOD RULES

Following building and neighborhood rules helps ensure a comfortable and respectful living environment for everyone.

Key rules to be aware of

While specific rules may vary by property, common regulations usually relate to:

• Quiet hours: Please respect designated quiet times, especially in the evening and early morning.
• Pets: Pet policies differ between buildings. Always confirm what is permitted before bringing or keeping a pet.
• Parking: Use only assigned or approved parking areas. Visitor parking rules may apply.
• Visitors: Guest registration, access hours, and overnight stays may be regulated by the building or landlord.

Important notice

Official building rules and regulations always take priority. If there is any difference between this guide and the building’s official rules, the official rules shall apply.

 

8. CLEANING & FURNITURE CARE

Proper cleaning and basic care help maintain the condition of the apartment and its furnishings.

Basic care guidelines

• Wooden floors: Clean with a dry or slightly damp mop. Wipe spills immediately to avoid water damage.
• Sofas and upholstered furniture: Use appropriate fabric cleaners if provided. Regular light cleaning helps prevent stains and odors.
• Electrical appliances: Keep appliances clean and dry. Ensure they are turned off and unplugged before cleaning.

🚫 What not to do

• Do not use strong or abrasive chemicals
• Do not pour water directly onto floors or furniture
• Do not repair or modify furniture or appliances on your own

📞 When to notify and who to contact

• Notify the landlord or building management if damage occurs
• Contact JHouse if you need support in coordination or communication

 

9. THINGS YOU SHOULD NOT DO

To ensure safety and avoid unnecessary costs or disputes, please avoid the following actions during your stay.

🚫 Actions to avoid

• Drilling, cutting, or installing fixtures without approval. This may damage walls, wiring, or plumbing.
• Changing the apartment layout or structure. Structural changes can affect building safety and violate regulations.
• Allowing long-term occupants or subtenants without notice. All long-term stays must be reported and approved as required.

Why this matters

These actions may result in:

• Safety risks to you and others
• Repair costs or compensation claims
• Delays in deposit return or administrative issues

📞 When to notify and who to contact

• Notify the landlord or building management before making any changes
• Contact JHouse if:
  • You are unsure whether an action is permitted
  • You need support in coordination

 

10. MOVE-IN & MOVE-OUT GUIDELINES

Clear check-in and check-out procedures help protect both tenants and property owners and ensure a smooth living experience.

🏠 When moving in

• Inspect the apartment carefully: Check furniture, appliances, walls, floors, and utilities.
• Record any existing issues: Take photos or notes of scratches, stains, or technical concerns and report them early.
• Confirm handover items: Keys, access cards, remotes, and basic instructions should be received and verified.

🚚 When moving out

• Clean the apartment: The unit should be returned in a reasonably clean condition, excluding normal wear and tear.
• Return all keys and access items: Lost items may result in replacement costs.
• Support the deposit return process: The deposit will be reviewed based on:
  • Apartment condition
  • Outstanding bills (if applicable)
  • Repair or cleaning costs, if any

📞 When to notify and who to contact

• Inform the landlord or building management about your move-out schedule as required
• Contact JHouse if:
• The move-in or move-out process is unclear
• Issues arise during inspection or handover
• You need coordination or communication support

 

11. CONTACTS & RESPONSIBILITIES

Clear role definition

1. Tenant

• Use the apartment properly and in accordance with house rules
• Notify relevant parties promptly when issues or changes occur
• Cooperate with the landlord or building management in technical matters

2. Landlord

• Responsible for the apartment’s legal and technical condition
• Approve and arrange repairs, maintenance, and technical services
• Coordinate with building management and service providers when required

3. JHouse (Care & Coordination)

• Support communication between the tenant, the landlord, and building management
• Assist with coordination and follow-up on reported issues
• Provide guidance when communication is unclear, or support is needed

⚠️ Note:

JHouse acts as a coordination and support partner and does not replace emergency services, technical contractors, or official authorities.

 

12. FREQUENTLY ASKED QUESTIONS (FAQ)

Do I have to pay for repairs myself?

• Repair responsibility depends on the cause of the issue and the lease agreement.
• Always notify the landlord or building management first. JHouse can support coordination if clarification is needed.

How quickly will support be provided?

• Response time depends on the nature of the issue, the availability of service providers, and landlord approval.
• Urgent matters are prioritized, but timelines cannot be guaranteed.

What is considered an emergency?

• Situations involving immediate risk to personal safety, such as fire, gas leaks, major water leaks, or electrical hazards, are considered emergencies.
• In such cases, prioritize safety and contact emergency services or building management immediately.

Should I contact JHouse for every issue?

• Not necessarily.
• You should contact the landlord or building management first for technical or building-related issues.
• Contact JHouse if you are unsure who to notify, if communication is unclear, or if coordination support is needed.

Can I fix small issues myself?

• Tenants should not dismantle, modify, or repair technical systems or appliances without approval.
• Unauthorized repairs may create safety risks or affect liability.

What if I am unsure what to do?

• If you are uncertain about the seriousness of an issue or the correct next step, seek guidance before taking action.
• JHouse can help clarify the process and support communication.

 

13. JHOUSE CARE – WHEN YOU NEED, WE’RE HERE

When to contact JHouse

• When you are unsure who to notify first
• When communication with the landlord or building management is unclear
• When an issue requires coordination or follow-up support

How JHouse supports you

• Assisting communication between the tenant, the landlord, and the building management
• Supporting coordination when needed
• Helping clarify processes so issues can be handled appropriately

Working hours & contact channels

• JHouse support is available during standard working hours
• Contact channels are provided separately at move-in
• Emergency situations should always be directed to local emergency services or building management first

Living well starts with feeling supported. This guide is here to help you navigate daily living with clarity and confidence.

When questions arise or situations feel uncertain, knowing what to do and who to contact makes all the difference.

JHouse is here to support coordination and communication, so your living experience can remain clear, safe, and well managed.

We wish you comfort, ease, and a sense of belonging in your new home.

Read Part 1 here